Dongfeng Cummins Service enters the “private custom” era

Dongfeng Cummins Engine Co., Ltd. launched an “engine special customization service” for STO orders, which can help STO significantly reduce maintenance costs and improve transportation efficiency. This service model has also opened up a new way of cooperation between Dongfeng Cummins and its users. It is innovation that accumulates, and high-quality professional services benefit many parties.

Custom 1.3 million kilometers maintenance service a car to save 20,000

"Shentong hopes to reduce the maintenance costs of vehicle engines, improve attendance, and ensure the timeliness of logistics."

Li Jing, director of Dongfeng Cummins's Shanghai Commercial Office, who serves this project, also said that “these vehicles will be put into STO Express and Express operations. The transportation routes are mainly from the south to the north, covering Guangdong, Jiangsu, Zhejiang, Anhui and Sichuan. In areas such as Hunan, Tianjin, and Northeast China, the area is vast."

In response to the appeal of Shentong, Dongfeng Cummins's technical staff first generated a TCO for the customer's entire life cycle cost analysis program, refined and dismantled the total cost of ownership, from the pre-procurement of the engine to the later use, maintenance, etc. And analyze the various costs and explore its controllability.

For the transportation industry, the first purchase cost of a vehicle only accounts for 20% of the total life cycle cost, and the remaining 80% of the cost comes from later operations. Therefore, in order to reduce costs and increase efficiency, logistics and transportation companies regard reducing the cost of late-stage use as an important part of reducing overall costs.

Declared Chen Dejun, President of Shentong, to introduce a customized service plan

Dongfeng Cummins finally developed a 1.3 million km service plan for Shentong. The program mainly includes three aspects:

Customize the maintenance interval time for Shentong vehicle operations, and extend the maintenance mileage of the engine on the premise of guaranteeing the working life.

Active intervention services, real-time monitoring of customer vehicle usage, and remote fault diagnosis and advance maintenance appointments and other services;

Through real-time monitoring of the vehicle, it analyzes the driver's bad driving behavior and trains him in driving behavior.

According to preliminary estimates, with a customized service policy, a car running 1.3 million kilometers can save 20,000 yuan. Overall accounting down, 208 vehicles can save more than 400 million operating costs in the later period.

Significant service performance Dongfeng Cummins opens new business model

“In recent years, with the rapid development of domestic express delivery and express logistics, the demand for vehicle and logistics total solutions has also continuously increased, which will inevitably affect all aspects of the supply chain system of commercial vehicles. The customization services provided by Dongfeng Cummins are in line with The logistics industry is pursuing changes in efficient, low-cost solutions, said Zhang Jun, regional manager at Dongfeng Cummins.

This service, which was specially customized for STO Express, has been implemented since January 2018. It is understood that in the past three months since the launch of customized services, the attendance rate of these 208 vehicles has been significantly higher than before, and the service cost has also been reduced compared with before. Now, after a problem occurs in the vehicle, the driver can make an advance reservation to the service station, and the service station can carry out spare parts in advance. The driver can repair it as soon as possible or at a convenient time, and will not substantially delay the normal operation of the vehicle. In the long run, the maintenance costs of Shentong’s team are necessarily lower than in the past.

Regular maintenance inspection of Shentong vehicle engine

“You have done three things, which have made us more efficient, more economical, and less worrying. The engine is in good condition at present.” The relevant person in charge of the Shentong logistics department said that the project results are very much appreciated. For Dongfeng Cummins, customized services not only increased customer viscosity, but also opened up Dongfeng Cummins' new business model.

This customized service policy will also enable customers to enjoy more value-added services:

Targeted maintenance and early elimination of extended maintenance time and monitoring of vehicle conditions directly reduce the cost of the user;

Remote troubleshooting and maintenance appointments reduce vehicle waiting time;

The training of driving behavior also has very obvious help in reducing fuel consumption.

Service innovation comes from strong system capabilities

Together with STO, we provide innovative service guarantees. The strong quality assurance system of Dongfeng Cummins is a solid backing. In response to this service innovation, Wang Chunguang, deputy general manager of Dongfeng Cummins's marketing service, said: “Dongfeng Cummins has done a lot of work for the project, such as large sample collection, accumulation and analysis of big data, etc. We have leading service technologies and powerful Service network has the ability to provide customers with better service guarantees."

It is understood that Dongfeng Cummins provided technical support for Shentong in various aspects including C-link system, network management, corporate settlement and IT data matching services. It is because of these strong technical support that we can meet customer needs and implement our plans and commitments.

As the first major customer of Dongfeng Cummins to provide special customized services, the cooperation between STO and Dongfeng Cummins has a milestone significance. This kind of service model that focuses on customer value propositions will also be a benchmark for the innovative engine industry service model.

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