In March, Mr. Chen of Tianjin City encountered an uproar. A small ball cage with a selling price of only 60-80 actually collected RMB 1,200. This reporter specifically went to investigate the cause of the matter.

On March 11th, he opened his own Nissan Bluebird car to Tianjin Jinri Automobile's franchised repair shop to check the brake noise problem of the car. As the car's right front axle half dust cover was aged and cracked, it needed to be replaced. I had no idea that the repair shop Said it must be replaced together with the outer cage. "The results of the dust jacket cost only 55 yuan, outside the cage even asking for nearly 1,200 yuan. To find repair shop theory, repair shop, said, 'Come here to repair the car, we are so change, no force.'"

Mr. Chen said that after the car arrived at the repair shop, the overhaul master asked for a checklist. The master lifted the car and observed it before and after, and found that the right front half axle dust jacket (rubber cover) aging crack. So, the master told him that this part must be replaced together. Mr. Chen does not understand the structure of the car, he asked the master to change parts as little as possible, can not change as much as possible, change the bad parts on the line, so you can save some money. After completing the check-in procedure, the master was finished about half an hour later. He found that in addition to replacing the boot, a steel gear-like large part called the outer cage was also replaced. And the cage that was replaced was not bad at all. The other party took out a bill with a "dust cover of 55 yuan and an outer ball cage of about 1190 yuan, together with maintenance and other items totaling 1,800 yuan." "Single change of a dust jacket is not OK, why should I let it cost 1,200 yuan!" The master said: "We are generally so change." Helpless Mr. Chen, had to pay according to a single account. Before leaving, he asked the front desk staff responsible for the maintenance registration. If you don't change the outer cage for 1190 yuan, you only need to change the rubber dust cover. Is it OK? The other party said: "That would be fine, but we usually do so." Mr. Chen is very angry: "What is it called! Just like repairing a bicycle, would have to change the valve core to solve the problem, why not the entire It's time to change it. It's clearly for more charges!"

After receiving a complaint from Mr. Chen, the reporter got in touch with a manager of a repair shop at Tianjin-Japan Automobile. The manager admitted that the replaced cage could continue to be used. He said: “Mr. Chen bought a used car, car. It has been open for five or six years and the outer cage has worn out. We only recommend him to change it and not force him to change it. If it is not changed, it can be used, and it will take about how long it will take. We can't guarantee it." Admittedly, if only the replacement of the dust jacket is required for the master craftsmanship, the operation may take time, and it may not work well, and replacement with the outer cage will save more. Regarding Mr. Chen’s request for a return, the manager said that he signed and settled, and he certainly could not return. They can only adopt the attitude of “reconciling the situation”. In the future, Mr. Chen can give him preferential treatment when he visits the shop again. The manager emphasized that he was an adult, signed, and repented. "He shouldn't report to the newspaper, let him go to the VA or trade association to complain."

Regarding the questions raised by Mr. Chen, the reporter consulted with professionals. They all believed that regardless of how long the car had been opened, the outer cage was a durable part. As long as there was no abnormality, there was no need to replace it.

Bad parts, it is necessary to replace large parts together, repair shops not only make money, save trouble, but also eat the rebate of selling parts, but consumers have spent a lot of money. It was later learned that Mr. Chen had complained to the industrial and commercial department, but because he couldn't prove that he was "forced" or willing to do so, Mr. Chen couldn't take out the replacement ball cage and had no bad "appraisal report." So that the problem could not be solved.

The glitch overhauled, the small parts were broken, and it required the owner to change a new set of accessories directly. This seemed to be the unspoken rules of the automobile maintenance industry. Encountered owners who do not understand, but also slaughtered a knife. Only a few tens of dollars can solve the problems, but the owners spent more than 1,000 yuan, just like the repair shop said, "Come here to repair cars, we are so changed," to their shop to repair the car, you have to listen to them "Recommendation" that repair shops have greatly increased maintenance revenues, and that owners like Mr. Chen have exhausted themselves during the maintenance process.

In response to the problems reported by Mr. Chen, the reporter visited the Municipal Consumers Association. A responsible comrade analyzed that Mr. Chen’s difficulty in defending his rights is due to his inability to promptly claim his rights. Under normal circumstances, if the auto parts are detachable and individually priced, in principle, the minimum parts should be replaced. According to the Consumer Protection Law, consumers have the right to know. Before replacing parts, Mr. Chen should ask why it is necessary to replace the outer ball cage. No bad parts can be changed? For failures that are not necessarily eliminated in a timely manner, consumers can consult several repair shops and choose what they consider a reliable repair shop to consume. If the other party provided false information or forced consumer spending, consumers must adhere to their own views, and they can also allow the store to issue notes or make phone calls to protect their rights.

At present, the ownership of private cars soars. Most car owners do not understand the structure of the car. Once the car is damaged, the owner goes to the 4S shop or repair shop. Some repair shops use small amounts of consumer expertise to deliberately create tricks. According to the complaint statistics of the Municipal Consumer Association in the first quarter of this year, complaints about vehicle maintenance have become hot spots. The main issues reflected in the complaints are: poor service practices and exaggeration of automobile failures; frequent replacement of parts and components, excessive charges, shoddy parts, and fraudulent consumers.

Analysis of professionals, resulting in consumers often eat the phenomenon of loss, the main reason is the information asymmetry. Some auto manufacturers have the psychology of "big bullying" and abuse the advantages in technology and information to conceal the true information of vehicles. Relevant legal person also thinks that it is very difficult for China's auto consumption rights protection, consumers find it difficult to prove, and it is difficult to identify auto parts.



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